Confidence isn’t something you either have or you don’t — it comes from gaining knowledge through ongoing practice. Equip your sales teams with the confidence and communication skills to land the deal.
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Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
In this TED talk, Uri Hasson(Princeton Neuroscience Institute) pulls back the curtain on what happens in the brain of a person telling a story and in the brain of a person listening to the same story. He and his team have used fMRI to measure what happens when a person tells a story and what happens when a person listens to that same story.
